Delete in the app
- Open GoJa and sign in.
- Go to Account settings.
- Tap Delete Account, then confirm.
If you haven't signed in for a while, GoJa will ask you to sign in again to finish. This protects your account from someone else deleting it.
Ask us by email
No app? Email support@mecoranz.com from the email address on your GoJa account, with the subject "Delete my GoJa account". If you signed in with Apple and hid your email, tell us the Apple relay address, or delete your account in the app instead.
We'll check the request came from you, delete your account, and email you when it's done. We complete deletions within 30 days of confirming your request.
Before you delete
- Deleting your account can't be undone. You'd need to sign up again and rejoin your trips.
- Deleting the GoJa app from your phone doesn't delete your account. Use one of the ways above.
- Squad Trip Passes and Loop Top-ups aren't refunded when you delete your account. For a refund, ask Apple or Google first. GoJa support explains how.
- If you're the admin of a trip other people are on, someone else on the trip becomes the admin, so the squad keeps its plans.
What we delete
- Your account: your name, email address, profile photo and sign-in details.
- Your settings and the token GoJa uses to send you notifications.
- Your saved phrases and translations.
- Squads where you're the only member, including your personal squad.
- Trips where you're the only member, with their accommodation and squads.
- In trips shared with others: your membership, your accommodation ratings, and accommodation you suggested that nobody booked. Accommodation you booked stays on the trip and moves to another member, so the squad still knows where they're staying.
What we keep, and for how long
Some data stays for a while after you delete your account, for these reasons:
| Data | Why we keep it | How long |
|---|---|---|
| Places, itinerary items and Loops you added to trips shared with others | They're part of the squad's plans. Your name and photo no longer show on them. | While the trip exists |
| Places, itinerary items and Loops from trips where you were the only member, notifications we sent you, and usage limits linked to your account | GoJa doesn't remove these automatically yet. Nobody can see them, and we delete them ourselves. | Up to 30 days |
| Records of passes and top-ups you bought | Tax and accounting law, and handling refunds and disputes | 7 years |
| Sign-in records held by Firebase Authentication | Google removes these from its systems after deletion | Up to 180 days |
| Crash reports | Fixing bugs | 90 days |
| App analytics | Understanding how GoJa is used | Up to 14 months |
| Backups | Recovering from outages. We don't restore deleted accounts from them. | Up to 30 days |
Our privacy policy has more about how GoJa handles your data. Questions? Email support@mecoranz.com.